| RETURN & REFUND POLICY |
| Siiiba | www.siiiba.com | Los Angeles, California |
| Last updated: April 17, 2026 |
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| We want you to feel confident buying from us. If something is not right with your order, we will make it right. |
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| RETURNS |
| Due to the personal care nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges on any items. |
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| DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS |
We are committed to quality. If your product arrives damaged, defective, or if you received the wrong item, we will ensure the issue is resolved immediately.
If your product arrives damaged or defective, email us at hello@siiiba.com within 7 days of delivery. Include your order number and a photo of the damage or defect.
If you received the wrong item, email us at hello@siiiba.com within 7 days of delivery. Include your order number and a photo of the incorrect item.
For qualifying issues (damaged, defective, or incorrect items), we will promptly send a replacement or issue a full refund at no cost to you. |
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| REFUNDS (ONLY FOR DAMAGED, DEFECTIVE, OR INCORRECT ORDERS) |
For orders confirmed as damaged, defective, or incorrect, we will process your full refund (including original shipping) within 5 business days of confirming the issue.
Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear on your statement.
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| EXCHANGES |
| We do not process exchanges under any circumstances. |
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| NON-RETURNABLE ITEMS |
| All items are non-returnable. |
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| CONTACT US |
Email: support@siiiba.com
We respond within 1-2 business days, Monday through Friday. |
